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question 22

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Definitions:

Display Rules

Cultural or societal norms dictating the appropriate emotional expressions under various circumstances.

Cognitive Empathy

The capacity to understand another person's point of view or mental state without necessarily sharing their emotion or experience.

External Information

Information that originates outside an organization and is used to aid decision-making or strategy planning.

Broad Range

A wide spectrum or variety of options, categories, or activities, often used to describe the extent of products, services, or capabilities.

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