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Consider two types of rules that might govern an otherwise unregulated health insurance market: (1) Insurance companies can price-discriminate against the sick and old; (2) insurance companies cannot price discriminate against the sick and old.Explain why, in equilibrium, insurance may be very expensive for the sick and old regardless of which case we find ourselves in.
Benchmarking
The practice of comparing business processes and performance metrics to industry bests or best practices from other companies to identify areas for improvement.
Customer Perspective
An aspect of a business strategy that focuses on understanding and meeting the needs and expectations of customers.
Internal Business Process Perspective
A focus in performance management that evaluates the efficiency and effectiveness of company operations.
Client Satisfaction Rating
A measure used to quantify the degree to which a client is happy with the products or services provided by a business, often influencing loyalty and retention.
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