Explain How an Organization Delivers Customer Value

question 49

Essay

Explain how an organization delivers customer value.

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Definitions:

Performance Management

The ongoing process of communication and evaluation to support, improve, and evaluate employee performance towards organizational goals.

Performance Appraisal

is the systematic process of evaluating and documenting an employee's performance, including aspects like work achievements and skills, typically conducted by their supervisors.

Ethnocentric Behavior

The belief in the superiority of one's own ethnic group, often leading to prejudice and discrimination against other groups.

Career-planning Systems

Structured programs and tools that help individuals develop and manage their career paths according to their strengths, interests, and market demand.