Avoiding the Mistake of Trying to Implement Too Many Strategies

question 50

Multiple Choice

Avoiding the mistake of trying to implement too many strategies in a given year can be facilitated by

• A) consulting the sales force.
• B) re-allocating budgets.
• C) conducting research.
• D) prioritizing key issues.
• E) executive decision-making.

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Definitions:

FedEx Tracking

A service provided by FedEx that allows customers to monitor the status and location of their shipments in real time through a unique tracking number.

Customer Service Strategy

A comprehensive plan that outlines how a company will interact with its customers to enhance satisfaction and retain loyalty.

Responsiveness

A metric that measures the firm’s ability and willingness to provide fast service, answer customer inquiries, and resolve problems.

Empowerment

Giving employees permission to make decisions and take action on their own to help customers.