In Some Industries Such as Retail Banking, Offering More Channels

question 47

Multiple Choice

In some industries such as retail banking, offering more channels has

• A) decreased customer value.
• B) increased the cost to serve the customer.
• C) decreased channel conflict.
• D) increased customer dissatisfaction.
• E) decreased the number of transactions.

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Definitions:

Work in Process

The inventory account that records products in production but not yet completed.

Property, Plant, and Equipment

Long-term tangible assets owned by a business that are used in producing goods or providing services.

Standard Costs

Predetermined costs for materials, labor, and overhead used as a benchmark to measure actual performance against.

Direct Labor-Hours

The total hours of labor directly involved in the production of goods or services.