To Migrate Customers to the Preferred Channel, ING, the Dutch

question 23

Multiple Choice

To migrate customers to the preferred channel, ING, the Dutch online bank

• A) offers multiple channels.
• B) offers customers an incentive.
• C) advertises only the lower-cost channel.
• D) penalizes customers who use the lower-cost channel.
• E) matches all competitive offerings.

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Definitions:

Equity Court

A court that resolves disputes based on fairness, applying principles of equity rather than strict rules of law.

Clean Hands

A legal principle that one cannot seek judicial relief or assert a legal right if they have acted unethically or in bad faith in relation to the subject of their claim.

Plaintiff

The party who brings a case against another in a court of law, alleging harm or injustice.

Specific Performance

A legal remedy in contracts law where the court orders the party who breached the contract to perform their contractual obligations rather than paying damages.