A Business Committed to Collecting and Disseminating Data on the Customer

question 9

Multiple Choice

A business committed to collecting and disseminating data on the customer using customer relationship management (CRM) tools isn't

• A) focused on the customer.
• B) focused on research.
• C) focused on the number of new products.
• D) focused on transactions.
• E) focused on sales and marketing.

---

Definitions:

Sinoatrial Node

A group of cells in the heart that generates electrical impulses, acting as the heart's natural pacemaker.

Atrioventricular Node

A part of the heart's electrical system that delays the signal before passing it from the atria to the ventricles, allowing the heart’s chambers time to fill with blood.

Oxygen In Blood

The vital process by which oxygen is transported by red blood cells from the lungs to the rest of the body, supporting cellular respiration.

Hemoglobin

A protein in red blood cells responsible for transporting oxygen from the lungs to the body's tissues and organs.