Customer Focus Is Diametrically Opposite to

question 40

Multiple Choice

Customer focus is diametrically opposite to

• A) service focus.
• B) research focus.
• C) product focus.
• D) CRM focus.
• E) technology focus.

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Definitions:

Operant Conditioning

A method of training in which the vigor of an action is influenced by rewards or sanctions.

Self-Defeating

Behaviors or thought patterns that undermine one's success or well-being, often occurring despite the individual's awareness of their detrimental effects.

Smoking Habit

The routine or compulsion of consuming tobacco products through the act of smoking, often leading to addiction.

Reinforcement

In psychology, it refers to any stimulus that strengthens or increases the probability of a specific response.