Customer Focus Is Diametrically Opposite to

question 40

Multiple Choice

Customer focus is diametrically opposite to

• A) service focus.
• B) research focus.
• C) product focus.
• D) CRM focus.
• E) technology focus.

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Definitions:

Organizational Culture

The shared values, beliefs, and practices that shape the behavior and attitudes of members within an organization.

Conscious Assumption

A belief or idea that is accepted as true without proof or empirical evidence, adopted deliberately by an individual.

Edgar Schein

A renowned organizational psychologist known for his contributions to the theory of organizational culture, leadership, and group dynamics.

Organizational Culture

The set of shared beliefs, values, norms, and practices that characterizes an institution or organization, influencing how employees interact and approach their work.