When Greystone Property Management's Senior Managers Developed a Deep Understanding

question 38

Multiple Choice

When Greystone Property Management's senior managers developed a deep understanding of customers, they demonstrated to the rest of the organization that customer focus is

• A) a senior management function.
• B) a research function.
• C) a marketing function.
• D) a key priority.
• E) part of the company's future-oriented planning.

---

Definitions:

Anticipatory Goal Responses

Behavioral or physiological responses that occur in anticipation of achieving a goal, often motivating the individual towards the goal.

Pavlovian Conditioning

Also known as classical conditioning, it's a learning process that occurs through associations between an environmental stimulus and a naturally occurring stimulus.

Drive

An internal motivational state created by physiological or psychological needs that drive behavior toward fulfilling those needs.