One of the Traps to Avoid on the Way to Becoming

question 18

Multiple Choice

One of the traps to avoid on the way to becoming a customer-focused business is

• A) the use of revised financial metrics.
• B) organizational realignment.
• C) a support system and process.
• D) senior management commitment.
• E) maintaining functional alignment.

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Definitions:

Extinction

In psychology, the process through which a previously reinforced behavior is weakened by the removal or absence of reinforcement.

Conditioned Taste Aversion

An acquired response where an individual avoids consuming a certain food or drink because it has been associated with an unpleasant outcome, such as nausea or sickness.

Evolutionary Theory

A scientific explanation for the diversity of life, proposing that species change over time through natural selection and genetic variation.

Associative Learning

A learning process by which a connection or association is made between two stimuli or between a behavior and a stimulus.