By Creating the Role of a Customer Quarterback (An Employee

question 14

Multiple Choice

By creating the role of a customer quarterback (an employee who greets customers when the store is busy, assesses their shopping needs, and then instructs other employees) , ACE Hardware has successfully

• A) increased product sales.
• B) downsized the number of employees.
• C) focused customer attention on specific brands.
• D) converted mission shoppers to competitive loyals.
• E) improved customer satisfaction.

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Definitions:

Original Contracts

The initial agreements made between parties before any modifications or revisions are made.

Discharge

The release or termination of an obligation, such as a debt, duty, or liability, often occurring through payment, completion, or legal means.

Performance

The execution or accomplishment of work, acts, or tasks as required by a contract or expectation.

Agreement

A mutual understanding or arrangement, often formalized in a contract, between two or more parties to perform or refrain from performing particular acts.