Building Customer Loyalty Is

question 22

Multiple Choice

Building customer loyalty is

• A) tantamount to conducting a survey.
• B) a one-time project.
• C) an ongoing process.
• D) a marketing communications function.
• E) a sales function.

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Definitions:

Observational Learning

Observational Learning is the process of acquiring new behaviors, skills, or attitudes through watching others perform them, rather than through direct experience.

Yell

To shout or speak with a loud and forceful voice, often conveying strong emotion.

Biological Constraint

In learning theory, the concept that an organism's biology limits its capacity to learn new behaviors or adapt to environmental changes.

Fear Conditioning

A behavioral paradigm in which organisms learn to predict aversive events, involving the creation of a conditioned response to a previously neutral stimulus by associating it with an unpleasant event.