Instead of Thinking About How to Convert Dissatisfied or Indifferent

question 3

Multiple Choice

Instead of thinking about how to convert dissatisfied or indifferent customers into satisfied customers, businesses need to focus on converting

• A) non-buyers into buyers.
• B) competitive loyals into brand loyals.
• C) switchers into loyal customers.
• D) non-users into satisfied customers.
• E) satisfied customers into very satisfied customers.

---

Definitions:

Witchcraft

Traditionally, the practice of magical skills, spells, and abilities which can encompass the benevolent or malevolent use of these powers according to various cultural contexts.

Abnormal Behavior

Patterns of emotion, thought, and action deemed pathological for one of several reasons, including statistical rarity, personal distress, or violation of social norms.

Hippocrates

Known as the "Father of Medicine," he was a Greek physician who established a medical tradition that emphasized natural causes and treatments for diseases, moving away from supernatural explanations.

Biological Process

Complex interactions among molecules and systems within living organisms, leading to various life functions and activities.