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A Customer's Intention to Recommend a Firm to Others Has

question 70

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A customer's intention to recommend a firm to others has a big impact on predicting future business performance.


Definitions:

Sexual Harassment

Unwelcome sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature, especially in the workplace or educational settings.

Positive Regard

The acceptance and love a person receives from others, often considered critical in personal development and psychology.

Annual Staff Picnic

A yearly organized gathering for employees to socialize and relax outside of the work environment.

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