What Is the Relationship Between Customer Satisfaction and Customer Loyalty

question 12

Essay

What is the relationship between customer satisfaction and customer loyalty?

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Definitions:

Deinstitutionalization

The process of reducing or eliminating reliance on institutional care (e.g., mental health hospitals) in favor of community-based services.

Diversity

The representation and acknowledgment of a wide range of differences within a population, including cultural, ethnic, gender, sexual orientation, and ideological perspectives.

Likely To Vote

Individuals or demographic groups that are considered more probable to participate in elections based on factors such as age, education, and political engagement.

Average Citizen

An individual who represents the common or typical attributes and concerns of the broader population within a society.