What Is the Relationship Between Customer Satisfaction and Customer Loyalty

question 12

Essay

What is the relationship between customer satisfaction and customer loyalty?

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Definitions:

Constructive Coping

Efforts to deal with stressful events that are judged to be relatively healthful.

Appraisal-focused

Refers to coping strategies that involve changing the way one thinks about a stressor or challenge.

Emotion-focused

Emotion-focused strategies involve managing and coping with feelings directly, aiming to reduce the emotional distress associated with different situations.

Cognition-focused

Pertaining to strategies or interventions that target the processes of thinking, understanding, and decision-making.