Extending Its Total Care "Self-Help" Customer Website to Small Customers

question 12

Multiple Choice

Extending its Total Care "self-help" customer website to small customers and developing new products aimed at providing higher value to small customers while keeping their costs in check are a result of HP continually examining its

• A) sales strategies.
• B) customer satisfaction.
• C) product mix.
• D) pricing strategies.
• E) channel strategies.

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Definitions:

Invoices

Commercial documents issued by a seller to a buyer, outlining the products or services provided, quantities, agreed prices, and terms of sale.

Sales Tax

A tax imposed by a government on the sale of goods and services, usually calculated as a percentage of the selling price.

Merchandise

Goods that are bought and sold in the course of business.

State Sales Tax Department

The department within state government responsible for administering the collection and management of sales tax, including regulation enforcement and taxpayer assistance.