The Cost to Serve Customers Can Be High Because the Business

question 57

Multiple Choice

The cost to serve customers can be high because the business provides them with

• A) customization at a premium price.
• B) installation charged by the hour.
• C) extra services at no extra charge.
• D) brand merchandising giveaways.
• E) a product warranty.

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Definitions:

Job Enrichment

The act of enhancing a job to make it more fulfilling, stimulating, and engaging by incorporating additional significant tasks and responsibilities.

Redesign

The process of revising or improving a product, system, or structure to enhance functionality or aesthetics, typically involving significant modifications.

Motivation

is the psychological process that stimulates action or behavior towards achieving a specific goal or objective.

Job Crafting

The process by which employees redesign their own job to better fit their skills and interests.