Examlex
Which of the following statements regarding functional groups and families is TRUE?
CRM
Customer Relationship Management (CRM) is a strategy and set of technologies used by organizations to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships and assisting in customer retention and sales growth.
Continuous Attention
Ongoing focus and vigilance towards a task, project, or objective to ensure its successful completion.
Value Chain Analysis
A strategic analysis tool used to identify the primary and support activities of a business that create value for the customer, to enhance competitive advantage.
Core Processes
are the essential and fundamental activities carried out by an organization that directly contribute to its main objectives and mission.
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