Salespeople Who Force Themselves to Smile at Customers All Day

question 165

Multiple Choice

Salespeople who force themselves to smile at customers all day may actually end up feeling relatively happy. This effect can be best explained by ____.

• A)the facial feedback hypothesis
• B)excitation transfer theory
• C)the Yerkes-Dodson law
• D)catharsis theory

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Definitions:

Yield To Maturity

The total return anticipated on a bond if it is held until it matures, including all interest payments and repayment of principal.

Duration

An indicator reflecting how the price of bonds or similar debt securities reacts to fluctuations in interest rates, usually stated in terms of years.

Coupon Rate

The annual interest rate paid by a bond, expressed as a percentage of the bond's face value, determining the periodic interest payments to bondholders.

Par-Value

The nominal or face value of a bond or stock, as stated by the issuer.