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In Donnerstein and Berkowitz's (1981) study, men watched different types of films and then were insulted by a confederate who was either male or female. When they were later given the chance to retaliate to the confederate, men who had watched a violent sexual film clip of a man raping a woman were ____.
Form Utility
is the value added to products through the creation of features and function that make them more desirable to consumers.
Product Availability
The degree to which a product can be readily acquired by customers, often a critical factor in customer satisfaction and retention.
Specialization
The process of focusing efforts and resources on a narrowly defined area of expertise or activity, often resulting in increased efficiency and quality.
Market Concentration
The degree to which a small number of firms control the majority of market share in an industry.
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