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When Melanie first meets Jen, she thinks it is a little weird that Jen cracks her knuckles. The more they are together, the more annoying Melanie finds Jen's habit. Melanie is experiencing the ________________ effect.
Internal Failure Costs
Costs associated with defects found before the delivery of a product to the customer, such as scrap and rework expenses.
Responsibility Accounting
A system of accounting that segments financial information by areas of responsibility, allowing managers to be held accountable for their areas' financial performance.
Managers
Managers are individuals in an organization responsible for directing and overseeing the work of a group of people towards the achievement of goals.
Residual Income
The income that exceeds the minimum rate of return, often used as a measure of the performance of investment centers within organizations.
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