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In response to resistance to a change in customer service standards from the clerks,the local department store asked for advice from clerks from each of the shifts.These clerks were then asked to assist managers in disseminating information and training other clerks regarding the new standards.The department store used which method of managing resistance to change?
Conscious Experience
The awareness of one's own thoughts, feelings, sensations, and surroundings at any given moment.
Emotional Theory
A hypothesis or set of ideas attempting to explain the nature, functions, or mechanisms of human emotions.
Physiological Equilibrium
A state of physical balance and internal stability maintained by the body's homeostatic mechanisms against external changes.
Research on Happiness
An area of study focused on understanding the factors, both internal and external, that contribute to a sense of well-being and contentment.
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