Scenario A

question 23

Multiple Choice

Scenario A. Courtney and Wayne are managers in a medium-sized retail store. They have been notified by their district office (just as the extremely busy holiday season is beginning!) that there are several significant changes about to take place in their organization. While neither Courtney nor Wayne is enthusiastic about the changes, their reasons for "fighting back," as they put it, are different. Courtney believes that she might agree with the organization's ideas but hasn't seen enough information and would like to wait to meet and discuss the change before deciding. Wayne, on the other hand, sees no future in the change and doesn't believe that he will ever agree with the organization's idea. Wayne has a long history of disagreeing with "corporate." In fact, no one that works with Wayne can remember a single change that he has not challenged.
-Caroline's reaction to the proposed organizational change is best characterized as

• A)inertia.
• B)timing.
• C)surprise.
• D)peer pressure.
• E)self-interest.

---

Definitions:

Really Works

An informal statement used to assert that something is effective or successful in practice.

Portfolio Assets

Diverse holdings or investments owned by an individual or organization, managed collectively to minimize risk and achieve financial goals.

CKO

Chief Knowledge Officer (CKO) is a corporate executive responsible for an organization's knowledge management, ensuring the company efficiently utilizes its collective knowledge and information.

Trade Secrets

Confidential information that provides a business with a competitive edge and is not disclosed to the public.