Scenario B

question 66

Multiple Choice

Scenario B. A large, bureaucratic organization is about to undertake a massive change in the way they do business. These changes will include redesigning processes, reward systems and managerial selection and training. It is believed that these changes will ultimately create a more efficient, effective and profitable company and that the organizational culture will eventually shift as well. The senior leaders in the organization have studied the general model for managing resistance to change and believe that they are prepared for the situation.
-Which of the following techniques is used in this process to identify what prevents people from changing?

• A)Performance gapping
• B)Change analysis
• C)Resistance analysis
• D)Force-field analysis
• E)Management analysis

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Definitions:

Nominal Interest Rate

The rate of interest charged on loans or paid on savings before adjusting for inflation, reflecting the face value rate.

Real Interest Rate

The interest rate adjusted for inflation, representing the true cost of borrowing or the true return on savings.

Anticipated Inflation

The rate of inflation that consumers and firms expect in the future, often based on past inflation rates and current economic conditions.

Price Level

A measure of the average prices of goods and services in an economy, reflecting the purchasing power of money and the inflation rate.