Scenario C

question 87

Multiple Choice

Scenario C. Imagine that your organization has just begun to initiate major changes in its manufacturing processes. There has been some resistance among employees to these changes but middle management has developed some specific ideas to enlist cooperation among the employees. They are:
1. Management will have a series of small-group discussions to explain the changes to employees. These meetings will involve explanations of "why" the changes will be made and the logic behind the decisions to make the changes and not simply how to execute the new processes.
2. A few employees who are well known for their resistance to these changes have been appointed to serve as "employee liaisons" on the management change leadership team.
3. A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes.
4. Two senior managers have been identified who are willing and capable of meeting with employees who ultimately refuse to implement the changes. The decision has been made that if an employee causes their work group to fall behind the timeline, they will be told that their choices are to "adapt to the new program or find some other place to work."

-The first management tactic above is an example of which of the following approaches?

• A)Education and communication.
• B)Facilitation and support.
• C)Negotiation and rewards.
• D)Cooptation.
• E)Coercion.

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Definitions:

Personality

The combination of emotional, attitudinal, and behavioral response patterns of an individual that are unique and relatively consistent over time and across situations.

Id

In psychoanalytic theory, the part of the mind in which innate instinctive impulses and primary processes are manifest.

Anger

is a strong feeling of displeasure and usually of antagonism, often resulting from a perceived wrong or injustice.

Unconscious

A part of the mind that contains desires, memories, and information that are not consciously accessible.