Scenario C

question 33

Multiple Choice

Scenario C. Imagine that your organization has just begun to initiate major changes in its manufacturing processes. There has been some resistance among employees to these changes but middle management has developed some specific ideas to enlist cooperation among the employees. They are:
1. Management will have a series of small-group discussions to explain the changes to employees. These meetings will involve explanations of "why" the changes will be made and the logic behind the decisions to make the changes and not simply how to execute the new processes.
2. A few employees who are well known for their resistance to these changes have been appointed to serve as "employee liaisons" on the management change leadership team.
3. A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes.
4. Two senior managers have been identified who are willing and capable of meeting with employees who ultimately refuse to implement the changes. The decision has been made that if an employee causes their work group to fall behind the timeline, they will be told that their choices are to "adapt to the new program or find some other place to work."

-The second management tactic above is an example of which of the following approaches?

• A)Education and communication
• B)Facilitation and support
• C)Negotiation and rewards
• D)Cooptation
• E)Coercion

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Definitions:

Personal Mastery

The understanding of one's purpose and the development of a personal vision.

Mental Models

Internal representations of the external reality that people use to understand and interact with the world around them.

Change Process

The series of actions or steps taken by an organization or individuals to move from a current state to a desired future state.

Identify Need

The process of recognizing a gap or requirement that necessitates a solution or action to improve a situation or resolve a problem.