Personal Observation Involves Going to the Area of Activity and Watching

question 23

True/False

Personal observation involves going to the area of activity and watching what is occurring.

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Definitions:

Horizontal Differentiation

A structural feature of an organization that involves the division of labor and the specialization of tasks horizontally across departments.

Centralization

The accumulation of decision-making power at the higher echelons of an organization.

Standardization

The process of implementing and developing technical standards to ensure consistency, safety, and interoperability of products or services across different areas or sectors.

Formalization

The extent to which organizations standardize behavior through rules, procedures, protocols, and formal structures.