Upward Communication Refers to the Flow of Information

question 66

Multiple Choice

Upward communication refers to the flow of information

• A)from lower to higher ranks in the organization.
• B)from supervisors to subordinates.
• C)among people in the same hierarchical level.
• D)from department to department.
• E)from higher to lower organizational levels.

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Definitions:

Routine Responses

Communications that are standard or usual reactions to common situations or inquiries.

Appreciation Messages

Communications that express gratitude or acknowledgment of others' efforts or achievements.

Writing Guidelines

A set of criteria or principles designed to achieve clarity, effectiveness, and correctness in written communication.

Form Letter

A pre-written letter used for communicating a standard message to different recipients.