Scenario A

question 69

Multiple Choice

Scenario A. Suppose that your employee Umberto has been having trouble with the paperwork he must do for his job. Your goal is for the employee to improve his performance; i.e. decrease his rate of errors. You are considering two approaches:
1. Option 1 is to spend time with Umberto every day helping him with his job. This is an appealing option to Umberto because he appreciates the attention and sees it as a positive reward.
2. Option 2 is to tell Umberto that has now lost his incentive option until his performance improves.
3. Option 3 is to tell Umberto that you are not taking away his incentive option for the coming quarter provided he makes improvements.

-Option 1 in the scenario above is an example of

• A)positive reinforcement.
• B)punishment.
• C)negative reinforcement.
• D)extinction.
• E)none of the above

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Definitions:

Emblems

Nonverbal cues that have specific, generally understood meanings in a given culture and may substitute for a word or phrase.

Regulators

Nonverbal signals used to control, maintain, or facilitate the flow of communication in an interaction, such as nodding to indicate agreement or attention.

Nonverbal Cues

Communication signals expressed through body language, facial expressions, and other physical behaviors rather than words.

Social Psychologists

Specialize in understanding how individual thoughts, feelings, and behaviors are influenced by the actual, imagined, or implied presence of others.