Scenario A

question 108

Multiple Choice

Scenario A. Suppose that your employee Umberto has been having trouble with the paperwork he must do for his job. Your goal is for the employee to improve his performance; i.e. decrease his rate of errors. You are considering two approaches:
1. Option 1 is to spend time with Umberto every day helping him with his job. This is an appealing option to Umberto because he appreciates the attention and sees it as a positive reward.
2. Option 2 is to tell Umberto that has now lost his incentive option until his performance improves.
3. Option 3 is to tell Umberto that you are not taking away his incentive option for the coming quarter provided he makes improvements.

-Option 2 in the scenario above is an example of

• A)positive reinforcement.
• B)punishment.
• C)negative reinforcement.
• D)extinction.
• E)none of the above

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Definitions:

Grams

A metric unit of mass equal to one thousandth of a kilogram.

Suggested Retail Price

The retail price recommended by the manufacturer for the sale of a product to consumers.

Unit Retail Price

The price at which a single unit of a product is sold to consumers in the retail market.

Retail Price

The total cost at which a product or service is sold to the end consumer, inclusive of all markups.