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Scenario C

question 68

Multiple Choice

Scenario C. Candice is an effective and admired leader in her organization, a large bottling company. She breaks down the behaviors she thinks have lead to her success. They are:
1. She expects a lot from her staff. She sets high goals so they need to work hard and be productive while they are at work. She also expects high quality output.
2. Additionally, she works hard to maintain good relationships with each and every employee that she has. She regularly provides praise and seeks ways to help individuals solve problems and reduce stress. She has been told she is easy to talk to.
3. Finally, Candice thinks that it is important to get ‘buy-in' from her employees on many issues, so she solicits input from them on some decisions and really tries to take it into consideration. Sometimes she even meets with the whole group and tries to reach consensus.

-The behaviors in number 3 could be called

Definitions:

Poka-yoke

A Japanese term for a mistake-proofing technique designed to avoid errors in the manufacturing process, enhancing quality control.

Pareto Analysis

A statistical technique in decision-making used for the selection of a limited number of tasks that produce significant overall effect. It is based on the principle that 80% of effects come from 20% of causes.

DMAIC

An acronym for Define, Measure, Analyze, Improve, and Control; a data-driven quality strategy used for improving, optimizing, and stabilizing business processes and designs.