Training Designed to Allow All Employees and Managers to Develop

question 76

Multiple Choice

Training designed to allow all employees and managers to develop the skills they need to deal effectively with one another and with customers in a diverse environment is called

• A)awareness building.
• B)skill building.
• C)mentoring.
• D)support groups.
• E)career development.

---

Definitions:

Jim Crow Era

A period in American history marked by racial segregation and discriminatory laws against African Americans.

Legal and Institutional Change

Modifications made within laws and organizational structures aimed at reforming or improving systems for better societal outcomes.

William Julius Wilson

An influential American sociologist known for his research and writing on race, class, and inequality in the United States.

Antidiscrimination Laws

Legislation designed to prevent discrimination on the basis of race, gender, religion, national origin, physical disability, or other protected characteristics.