Scenario C

question 86

Multiple Choice

Scenario C. You have met with your supervisor for your annual performance appraisal meeting. It has not gone well because you feel the meeting was handled inappropriately. You were told your work was "okay but done with a bad attitude." When asked what you need to improve, you were told to "Do better. Work harder." Your supervisor did not take notes and did not allow you to take notes in the meeting. You left the meeting with no resolution to the problem and no agreement on when to discuss this again.
-When your supervisor says that to improve you need to "Do better.Work harder," which of the following recommendations for employee feedback was most likely violated?

• A)Determine the causes for the low performance.
• B)Describe specifically the expectations and standards for job performance.
• C)Document discussions of employee feedback.
• D)Agree to a solution and a timetable for improvement.
• E)Summarize the employee's specific performance.

---

Definitions:

KISS Rule

A design principle that stands for "Keep It Simple, Stupid," suggesting that systems or products function best when they are kept simple rather than made complicated.

Senser Personality

A characteristic in personality type theories that focuses on preference for taking in information through the five senses and living in a more concrete, here-and-now manner.

Stimulus-response Model

A behavioral theory suggesting that an individual's actions (responses) are direct reactions to external stimuli.

Sales Presentation

A pitch or demonstration given by a salesperson to a prospective buyer with the aim of selling a product or service.