An Integrative Approach to Management That Supports the Attainment of Customer

question 77

Multiple Choice

An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services is called

• A)Just-in time control (JIT).
• B)customer relationship management.
• C)total quality management.
• D)time-based competition.
• E)ISO 9001.

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Definitions:

Information Giving

The process of disseminating information to individuals or groups, often an essential component of communication within and outside an organization.

Relationship Competencies

The skills and abilities relevant to building, maintaining, and effectively managing interpersonal relationships.

Home-Country Nationals

Employees who are citizens of the country where the multinational company is headquartered, often working internationally in its foreign offices or branches.

International Human Resources Management

The process of managing people across international boundaries, including recruitment, deployment, and development of global employees.