A Multifaceted Process Focusing on Creating Two-Way Exchanges with Customers

question 67

Multiple Choice

A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs,wants and buying patterns is called

• A)customer relationship management.
• B)total quality management.
• C)human resources management.
• D)customer exchange.
• E)customer intimacy.

---

Definitions:

Decimal Places

The number of digits to the right of a decimal point in a number.

Exponential Rate

A growth rate characteristic of functions of the form y = a * e^(bx), where e is the base of the natural logarithm, approximately equal to 2.71828.

Decimal Places

Decimal places refer to the number of digits to the right of the decimal point in a number. For example, in the number 3.142, there are three decimal places.

Effective Yield

The total yield of a financial investment, considering compound interest or reinvestments.