In the Realm of Customer Relations, __________ Includes Continually Changing

question 90

Multiple Choice

In the realm of customer relations, __________ includes continually changing in order to connect with customers, even without waiting for customers to make the first move.

• A) cooperative intimacy
• B) continuous improvement
• C) value chain analysis
• D) customer exchange
• E) total quality management

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Definitions:

Reactivated Need

A previously satisfied need that becomes active again due to changes in circumstances or environment.

Esteem Needs

Esteem needs are a human's desire for respect, self-esteem, and recognition from others, as posited in Maslow's hierarchy of needs.

Promotion

The act of raising someone to a higher position or rank, often accompanied by increased responsibilities and benefits.

ERG Theory

Clayton Alderfer's motivation theory that divides human needs into three categories: Existence, Relatedness, and Growth.