An Integrative Approach to Management That Supports the Attainment of Customer

question 77

Multiple Choice

An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services is called

• A)Just-in time control (JIT).
• B)customer relationship management.
• C)total quality management.
• D)time-based competition.
• E)ISO 9001.

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Definitions:

Exact Opposite

Something that is completely different in every way from something else.

Reactor

An organization or individual that primarily responds to external conditions rather than actively influencing or adapting to changes.

Objective Setting

The process of defining specific, measurable goals that a company or individual aims to achieve within a time frame.

Planning Process

A systematic sequence of actions or steps designed to achieve an organization's strategic goals and objectives.