Which of the Following Statements About W

question 111

Multiple Choice

Which of the following statements about W.Edwards Deming's 14 points of quality is true?

• A)Strive for short-term improvement rather than long-term profit.
• B)Ensure compliance by punishing those who deviate from the process.
• C)Eliminate slogans and buzzwords.
• D)Use numerical quotas.
• E)Mass inspection is the best way to ensure quality.

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Definitions:

Douglas McGregor

An American social psychologist who proposed the Theory X and Theory Y concepts in management, relating to two different views of how managers perceive workers' motivations.

Decision-making

The cognitive process of selecting a course of action from among multiple alternatives.

Job Autonomy

The degree of independence and discretion a worker has in determining how to perform their tasks.

Theory Y

Theory Y is a managerial assumption about employee motivation, proposing that workers are self-motivated, seek responsibility, and are creative problem solvers.