The Matrix Organization Today

question 27

Multiple Choice

The matrix organization today

• A)must be looked at as a process.
• B)is almost non-existent.
• C)has not proven effective at consolidating costs.
• D)has fallen out of favor with profit-oriented organizations.
• E)is almost always used with centralized organizations.

---

Definitions:

Customer Service

The support and assistance provided by a company to its customers, often aimed at enhancing satisfaction, resolving issues, and fostering loyalty.

Dependability

The quality of being trustworthy and reliable, essential for establishing long-term relationships in personal and professional contexts.

Supply Chain

The entire network of entities, directly or indirectly interlinked and interdependent in serving the same consumer or customer, involved in the delivery of a product or service from the supplier to the customer.

Communication

The process of exchanging information and ideas between individuals or groups using spoken words, written language, or other mediums.