Scenario B

question 36

Multiple Choice

Scenario B. Imagine you are promoted to a managerial position in a Cookie Capers, a privately-owned bakery that you have been working for about five years. You are pleased with your new job but are concerned about problems you have recently been having. You are required, as part of your job, to determine the employees' leave schedules. However, when you tell an employee that he/she can't take leave on a certain day, James, the owner of the company, allows them to go anyway. Consequently, the employees you manage are beginning to bypass you and do not seem to view you as a manager. Worse than that, after James has allowed the employee to take leave, if their work doesn't get completed in their absence, he is upset with you!
-In this organization,the ultimate authority rests with

• A)the employees.
• B)you.
• C)James.
• D)the customer.
• E)In this organization authority is shared.

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Definitions:

Waiting Line System

A mathematical model used to analyze the flow of customers or items in systems where there is a need to wait or queue, focusing on time spent in queues and system capacity.

Arrival Or Inputs

In operations research and systems management, refers to the entities that enter into a system or process for processing or service.

Queue Discipline

The rule or policy used to determine the order in which members of a queue are served or processed.

Queuing System's Performance

Evaluation of how effectively a queuing system manages the flow of items or individuals requiring service, based on metrics such as wait times and service efficiency.