Principles,rules and Values People Use in Deciding What Is Right

question 23

Multiple Choice

Principles,rules and values people use in deciding what is right and wrong are called

• A)business ethics.
• B)business responsibility.
• C)moral philosophy.
• D)business philosophy.
• E)Caux Principles.

Understand the concept of internal and external customers.

Apply ethical considerations in customer service.

Avoid common pitfalls when delivering bad news to customers.

Utilize customer complaints as opportunities for improvement.

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Definitions:

United States

A federal republic consisting of 50 states, primarily located in North America, known for its significant influence on global politics, economy, and culture.

Revolution

Radical change in a society or culture. In the political arena, it involves the forced overthrow of an old government and establishment of a completely new one.

Igbo

An ethnic group native to the present-day south-central and southeastern Nigeria; known for their rich culture, history, and for the role they have played in Nigeria's pre-colonial and post-colonial periods.

Omu and Obi

Traditional titles and roles within certain Nigerian communities, often associated with leadership, spiritual, and societal duties.