List Actions and Attitudes That Mean Excellent Customer Service

question 64

Essay

List actions and attitudes that mean excellent customer service.Illustrate each from your own experiences as either a customer or a service provider.

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Definitions:

Affects Balance

Affects Balance relates to the equilibrium between positive and negative emotions experienced by an individual, influencing their overall mood and well-being.

Howard Gardner

An American developmental psychologist best known for his theory of multiple intelligences, which suggests that intelligence is not a single general ability but a combination of multiple distinct abilities.

Interpersonal Intelligence

A term derived from Howard Gardner's theory of multiple intelligences, referring to the ability to understand and interact effectively with others, including the skills of social awareness, empathy, and effective communication.

Emotional Intelligence

The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.