Examlex

Solved

One Dimension of Service Quality Is Making It Easy and Enjoyable

question 67

True/False

One dimension of service quality is making it easy and enjoyable for customers to experience a service or to buy and use products.


Definitions:

Federal Bureau of Investigation (FBI)

A federal agency of the United States responsible for investigating and enforcing the national laws.

National Security Agency

A U.S. government agency responsible for global monitoring, collection, and processing of information and data for foreign intelligence and counterintelligence purposes.

Drug Enforcement Agency

A federal law enforcement agency in the United States tasked with combating drug smuggling and use within the country.

Cheating

The act of being dishonest or unfair in order to gain an advantage, particularly in the context of academic or romantic endeavors.

Related Questions