Scenario C

question 82

Multiple Choice

Scenario C. As a management researcher, you are studying management behaviors and the roles that managers play. Your field work takes you to Puffy Treats, a local cream puff bakery in your university's city, to "shadow" the manager for a day. At the end of the day, there are three events that really caught your attention. First, at an early meeting with the Puffy Treats employees, the manager notified the employees of a pending lay-off. This news was met with a great deal of anxiety on the part of the employees even though the manager was as kind as she could be when delivering the news. One employee reacted very angrily and became so disruptive that the manager had to call the local police to have her escorted out of the shop. Later in the day, the manager made a call to a supplier to find out if anything "new and interesting" was going on in the bakery industry. Finally, after work, the manager left to attend an employee's wedding.
-When the manager deals with the angry employee,which of the roles described by Mintzberg is the manager of Puffy Treats performing?

• A)Monitor
• B)Negotiator
• C)Disturbance handler
• D)Resource allocator
• E)Liaison

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Definitions:

Behavioral Rehearsal

A technique in therapy and training where individuals practice or role-play real-life situations to improve their reaction and interaction skills.

In Vivo

Refers to processes or experiments conducted in living organisms, such as laboratory animals or humans, to assess biological and chemical reactions in their natural context.

Guided Practice

Guided practice is an instructional approach where a teacher or mentor provides direction and feedback while the learner performs a task or activity.

Cognitive Schema

A mental structure that an individual uses to organize and interpret information, based on previous experiences and knowledge.