Jada Knows That the Lobby of Her Office Is Extremely

question 21

Multiple Choice

Jada knows that the lobby of her office is extremely crowded between 11:45 and 1:15 when people are going to lunch or picking up lunch orders. Although Jada hates crowds, simply knowing when the lobby is crowded increases her sense of ____ control.

• A) affective
• B) cognitive
• C) behavioral
• D) interpersonal