The Goal of a CRM System Is to Describe Customer

question 64

True/False

The goal of a CRM system is to describe customer relationships so that managers can access information themselves.

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Definitions:

Ethical Communicators

Individuals who adhere to principles of honesty, clarity, accuracy, and respect in all forms of communication.

Deceive

To intentionally cause someone to believe something that is not true, typically in order to gain some personal advantage.

Indirect Strategy

A communication method where the main idea or request is presented after providing background information or rationale.

Hostile Reaction

A negative, aggressive, or unfriendly response to a statement, action, or situation.