What Is the First Stage of the Total Quality Management

question 59

Multiple Choice

What is the first stage of the total quality management process?

• A)benchmarking stage
• B)continuous quality improvement stage
• C)initial quality improvement stage
• D)commitment and exploration stage

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Definitions:

State-Dependent Memory

The phenomenon where information learned in a particular state of mind is more easily recalled when in that same state.

Repulsed Feeling

An intense feeling of disgust or aversion towards something or someone.

Serial Position Effect

The finding that, for information learned in a sequence, recall is better for the beginning and ending items than for the middle items in the sequence.

Phi Phenomenon

The optical illusion of perceiving continuous motion between separate objects viewed rapidly in succession.