Examlex
All of the following are stages in the total quality management process EXCEPT:
Similar
Having a resemblance or likeness, often referring to characteristics or qualities that are common between entities.
Ultimate Attribution Error
A bias in which negative behaviors by out-group members are attributed to their character, while similar actions by in-group members are attributed to situational factors.
Outgroup
A social group to which a person does not identify or belong, often perceived as fundamentally different or inferior.
Luck
A concept that denotes the experience of notably positive, negative, or improbable events by chance.
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