When a Two-Point Scale (E

question 16

Multiple Choice

When a two-point scale (e.g.agree/disagree) is expanded to include five categories (e.g.strongly disagree,disagree,undecided,agree,strongly agree) ,we say that the ____ of the scale has been increased.

• A)sensitivity
• B)reliability
• C)predictive validity
• D)criterion validity

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Definitions:

Consultation

The process of seeking advice or expertise from someone with specialized knowledge to guide decision-making or problem-solving.

Inspirational Appeal

A communication strategy where leaders motivate others by appealing to their values, emotions, and beliefs to inspire action.

Higher Management

Refers to the top layer of management within an organization, responsible for strategic planning, decision-making, and overall direction.

Exchange Tactic

A negotiation strategy where parties offer reciprocal benefits to gain leverage or agreement.